itsm Account ManagerSolarWinds

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and o The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Your Role: SolarWinds Service Desk is a cloud based ITSM platform that increases IT efficiency, reduces time to resolution, and increases employee productivity through artificial intelligence and automations. This role is for an existing customer account manager to join our fast-growing team. The primary responsibility of the account manager is to maintain and grow revenue with our existing ITSM customers. This includes managing upcoming renewals and identifying opportunities for expansion by upselling and cross-selling. Our account managers are committed to the success of their customers and are focused on meeting their current and future business needs. Responsibilities Your Impact: Contribute to our growth by meeting and exceeding sales and renewal goals (quotas) within your assigned accounts Build relationships with key stakeholders and develop a consultative approach to understanding their current and future business needs Become a true subject matter expert in our ITSM platform and articulate its ability to accelerate business transformation for our customers Identify expansion opportunities by analyzing and driving customer consumption both within and beyond IT (HR, Legal, Facilities etc.) Reduce customer churn and resolve any issues which may be preventing customers from maintaining a relationship with SolarWinds Maintain accurate customer records including licenses, software expiration dates, shipping addresses and update customer records accordingly Resolve order issues with customer service and order management team and performing other administrative support duties as requested Qualifications Your Experience: 2-3 years' experience in a customer facing quota carrying tole Knowledge of pipeline and opportunity management using Salesforce Demonstrated ability to qualify and understand the needs of IT professionals today History of successful attainment against quota and key performance indicators (KPIs) Excellent verbal/written communication and presentation skills, especially in a one-to-many in-person or remote presentation setting Proven ability to own your business and to take the initiative to bring about positive results
Monster

Taguig City, Metro Manila
Permanent
Full-time