it systems EngineerRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Infrastructure & Operations Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for IT Client Engineer to support us, RingCentral:
RingCentral is looking for an IT Client Engineer who will be responsible for defining, designing, engineering, and leading the implementation, maintenance, and support of IT Network and End User Services (EUS) solutions specializing in network and client connectivity to the IT infrastructure. This position requires someone with leadership abilities, attention to detail, critical thinking with strong communications and presentation skills. This engineer is expected to engineer, design, provide project management to implement, maintain and support the hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees.
To succeed in this role you must have experience in:
Engineer solutions by understanding business requirements, working with end user device hardware, software, applications, network, telecom and mobility vendors and/or internal RingCentral departments on IT solution.
Partner with vendors to evaluate, recommend, purchase, acquire the technical competencies in the solution, and complete the creation of the solution.
Implement the solution creating the test plan, define rollout phases and identifying pilot users, create feedback mechanisms, training, and communications plans.
Provide project management of the solution defining the project, creating a project plan, developing project description, major milestones and timelines.
Provide improvement, engineering, development, and maintenance of IT services and IT related processes and procedures.
Provide service and/or technology leadership owning the direction and roadmap of the IT End User Infrastructure and Network service/technology solutions.
Design complex and efficiently operable networks to support real-time protocols focusing on a highly available site to site connectivity.
Capacity and performance management of existing infrastructure
Create and maintain Windows and Mac images and software deployment packages
Follow standard ITSM/ITIL processes and procedures
Develop standards, procedures, and other documentation
Actively participate and be available for IT related escalations as required.
Subject matter and policy for IT End User Infrastructure and Network services
Fault isolation, service recovery and incident analysis
Participate in repair/maintenance/support of IT EUS and network hardware (switches, routers, WAP, printers, PC's, accessories, VOIP phones, mobile phones, etc.), software (MAC OSX, Windows 10, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, etc.), and applications (Office 365, BOX, Google Apps, etc..)
Provide deep level technical support for IT EUS and network related issues
Ensuring timely follow up and status updates until issue is resolved
Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents.
Participate in 24x7 on-call rotations
Continuously identify and leverage new technologies and methodologies.
Desired Qualifications:
Bachelor's degree in Information Technology, CS, MIS, Business, or related field
Experience developing solutions/standards and supporting Wifi technologies, network infrastructure, Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
Experience creating and maintaining Windows and MAC Images (Altiris, DeployStudio, Windows Deployment Services, El Capitan, Windows 10)
Strong understanding with troubleshooting and problem solving IT infrastructure services (Mobile Device, Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office365, Box, Confluence, etc.).
Well versed in Network protocols: OSI, TCP/IP and subnetting
Hands-on design, operation and support of large, high-availability, global enterprise networks.
Multi-vendor hardware and software environments (Juniper, Fortinet, Ruckus preferred)
Executing best practice concepts including RFC and ISO standards, SLA's, and change management.
Use of or knowledge in using monitoring tools (Zabbix, Nagios, Logicmonitor, Splunk, Etc.)
IP routing protocols including BGP, EIGRP, OSPF, ISIS, IP Multicast, MPLS
IPv4 knowledge required, IPv6 knowledge preferred
TCP/IP fundamentals (packet level analysis)
Network protocols including TCP, UDP, HTTP, FTP, DNS, SIP, RTP
Network infrastructure including LAN, WAN, routing, switching, load-balancing, monitoring
Network applications including VoIP, encryption, SSL offloading, content delivery
Network security including firewalls, proxies, ACL, IPSec, VPN, SSL/TLS, PKI
Network concepts including VRRP, EtherChannel, LACP, STP, QoS
Physical layer including Ethernet, optical OCx, SONET, T1/T3, FiberChannel
ISP, large POP, co-location and revenue-generating network experience is a plus.
Certifications are a plus (JNCIA, CCNA)
Must be able to lift over 50Ibs, carry desktops, laptops, printers, misc. Computer peripherals
Must be capable of navigating a push cart or hand truck.
Ability to work with little or no supervision from direct manager
Demonstrated analytics and problem solving skills
Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
Self-motivated individual capable of working in a face-paced, dynamic environment
Detail and results oriented; skilled at both planning and hands-on execution
Ability to excel in a team-oriented, collaborative, and fast-paced environment
Strong documentation skills
Excellent written, verbal, and presentation skills
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily until further notice
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our
RingCentral

Manila City, Metro Manila
Permanent
Full-time