IT SUPPORT STAFF (INFORMATION TECHNOLOGY GROUP/SECURITY AND CONTROL DIVISION/ASSESSMENT AND ASSURANCE UNIT)Security Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
IT Support Staff is primarily responsible for providing user support for reported IT-related problems encountered and requests on a day-to-day basis both by branches, Head office and subsidiaries be it hardware or software-related both on-site and/or off-site.
The unit handles configuration and set-up of IT-related equipment based on the approved standards. Perform troubleshooting and isolation of reported breakdowns and errors. Coordinates and prompts the repair and maintenance of all PC software and hardware equipment located in the Head Office and SBC branches to 3rd-party suppliers/providers.
How you'll contribute
Provides user support be it via phone or email, on-site or off-site to all reported IT - related problems and/or issues as received both from Head Office, branches or subsidiary users.
Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software-related, be it in-house or 3rd-party and provides appropriate solutions, recommendations and escalation.
Set-up, configure and deploy new, replacement, additional and/or service unit IT equipment based on the standard configuration for Head Office, Branches and Subsidiaries as deemed necessary.
Facilitate the set-up, configuration and deployment of IT equipment for New, Relocated and/or Renovated branches. Provide first day support for faster resolution of reported problem thus promoting a positive corporate image.
Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to proper unit for further checking as deemed necessary.
Perform user profile, application installation and configuration based on an approved request.
Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.
Check, manage and act on an assigned ticket request meeting the established Service-Level Agreement.
What we're looking for
Bachelor of Science in ECE or Computer Science or Information Technology.
At least 1 to 2 years of working experience as Technical Support Engineer, Computer and/or Network Engineer, IT Support Engineer.
Strong background in Windows Operating System and other Microsoft products including but not limited to MS Office.
Knowledgeable and well-verse in computer set-up, configuration and troubleshooting.
Must have a strong basic network background and concept.
Can render overtime during weekends or as deemed necessary. Also has a background on basic network and ATM set-up, troubleshooting and configuration.
Must have both good communication and technical skills. Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
Able to handle and pacify customers irate customers. Fast learner and can easily adapt and build rapport to customers/users.
Good customer service skills
Willing to work as a contractual employee for 3 months
Security Bank