IT Support SpecialistKey Discovery Consulting

Job Description
KDCI Outsourcing is a global provider of eCommerce services for startups and established companies. We help our clients build, grow, and maintain their online businesses by providing support for product information management, back office, graphic design, web development, customer service, and digital marketing.
Responsibilities
Provides technical assistance and support related to computer systems or software.
Responds to queries, run diagnostic programs, isolates problem and determines and implements solutions.
Run diagnostic programs to resolve technical issues.
Monitor and respond to requests received thru the IT helpdesk
Requirements
Monitor and respond to requests received thru the IT helpdesk
At least a year of relevant experience
Must have a background in customer/technical support.
Diagnostic and analytical skills for software.
Experience in using Administrative Tools.
Amenable to work on a night shift.
Must be willing to work in Ortigas Center Pasig City (temporary WFH set up)
Snapshot
1 Location: Ortigas Center, Pasig City
2 Employment Type: Full-time
3 Department: Administration
4 Work Schedule: 5-day work week, night shift
Benefits
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party
Work From Home / Online Jobs: Employees may ocassionally be asked to report onsite if the need arises.
Key Discovery Consulting

Ortigas Center, Pasig City
Permanent
Full-time