IT Support engineerGeidi IT Services Inc

Established in 2000, Geidi is a full service Perth IT Company helping businesses evolve through targeted use of IT systems and services, including Managed Services, SharePoint, CRM and Cloud hosting. We work with small companies, through to medium and large companies. Geidi prides itself on its ability to provide a one-stop IT service to meet the wide-ranging IT needs of companies in Perth and Australia-wide. 
 
Why Join Us?
 
Geidi is a dynamic forward thinking company. We have an agile company which is able to change direction quickly as required. We have a casual but hardworking, innovative and creative culture. Geidi's core business is currently getting an overhaul, meanwhile we are starting new product lines.
 
The team you will be working in has a "start-up" culture. We will be developing new products and need to stay on top of the latest technology. 
 
To help us continue what we do best, we are in need of talents to fill-in the following vacancy:
 
IT SUPPORT ENGINEER - DAY SHIFT
Open to Work from Home
 
Job Summary:
Troubleshoot complex Windows Desktop, Windows Server and Network Issues
Receive and make phone calls to Australia regularly, lots of verbal communication
Action support tickets
Perform monitoring and maintenance of systems
Create and maintain documentation and knowledge base on an ongoing basis
Comply with and maintain knowledge of IT standards and best practices
Work with a team environment, assist other engineers
Work on projects as required, ensuring deadlines are achieved
Desired Skills:
Desktop OS and MS Office Suite diagnostic and troubleshooting skills
Basic knowledge of server OS’s and common applications such as MS Exchange, Active Directory, etc.
Excellent English communication skills both in oral and writing
Strong work ethic
Strong customer service skills, willing to go the extra mile for clients
Experience with an RMM Solution and a PSA such as Labtech/Connectwise would be highly regarded
Experience in StorageCraft Shadow Protect and Image Manager would be highly regarded
Experience in Antivirus maintenance, management and remediation would be highly regarded
Experience in Windows Patching, servers and workstations would be highly regarded
Industry Certifications would be highly regarded
The ability to create clear and concise documentation in English
Previous work experience in the following fields will be highly considered:
Desktop Support
MS Office Support
Exposure to Server Support, Active Directory, MS Exchange, DNS, DHCP
Creation of documentation in English
Experience in using a ticketing system
 
Successful applicants will enjoy the following compensation and benefit package:
Competitive salary (previous work experience will matter)
Benefits (on top of government-mandated benefits):
Paid Annual Leave (Vacation, Sick Leave)
HMO upon regularization
Monthly Subsidies (upon regularization, after 1 year, etc)
You will get to work from Mondays to Fridays, and occasionally on weekends as scheduled
Open to Work from Home Set-up
Must have stable internet
Quiet and conducive working area at home
Applicants may send in your updated Resume with picture  and TOR to: [email protected]  or apply thru this site.
 
 

2 to 4 Years Experience
Open to Work From Home