IT Support engineerWonders Corporation

Location : Dumaguete City (6267) -
Salary : Competitive
Type : Permanent
Main Industry :
Job ID : 106612482
Employer : Wonders Corporation
Posted On : 24 December 2020 23/01/2021
As an IT Support Engineer, you will be responsible for the following:
-Monitor and maintain computer systems and networks.
-Installing and configuring computer hardware, software, systems, networks, printers, and scanners
-Research and identify solutions to software and hardware issues
-Responding in a timely manner to service issues and requests
-Provide phone, email and chat support
-Provide troubleshooting and debugging of production application and general network troubleshooting
-Transition application issues to engineering team and open and follow up with support tickets for IT Vendors we work with
-Escalate critical issues and roadblocks to the next tier of Support.
Requirements
You Should Have The Following Skills/Experience In This Role
-Extensive experience with Linux OS
-At Least 2 years with operations and handling production support issues
-Basic network administration (WAN, LAN, DNS and DHCP)
-Working knowledge of basic network tools (ssh, ping, netstat, tcpdump, traceroute, mtr, iperf, etc.)
-Experience developing procedures and creating operations documentation
-Experience troubleshooting problems and deploying fixes and upgrades to production
-Working knowledge of basic VoIP technologies (SIP signaling, WebRTC) (nice to have)
-Knowledge of and/or working experience with Alerting tools and dashboards. We use Grafana, Kibana, and Observium.
-Must be able to work night shift and be flexible to work off hours and weekends if required
-Excellent verbal and written communication skills
You Should Have The Following Professional Traits In This Role
-Excellent verbal and written communication skills, in person, by telephone, and with teams
-You enjoy working with a team and alone as the situation dictates.
-You have a great sense of humor.
-You are passionate, optimistic, and energetic.
-You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and in the company.
-You work for the best interest of the group at all times.
-You have unwavering personal integrity and work ethic.
-You are proactive.
-You graciously give and receive feedback.
-You are motivated, no excuses, and a tenacious self-starter.
Tiptopjob

Dumaguete City, Negros Oriental
Permanent
Full-time