IT Specialist iStefanini

Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Answer incoming calls, process all email requests received, process live chat requests and log all customer questions and issues accurately and efficiently into the ticketing system (ServiceNow)
Troubleshoot hardware, software and network related issues
Provide restorative or maintenance actions to resolve end-user issues
Assist with documenting/rating knowledge based articles
Assist with special project work as needed
Escalate problems to the next level of support when necessary
Consistently meet or exceed advanced individual IT SD and customer service metrics required
What You Need To Succeed?
Minimum of five (5) years of Contact/Call Center/BPO experience, preferably in a Technical support program or accounts requiring technical focus.
General affinity for IT related topics with a strong desire to learn and ability to adapt quickly to change.
Basic knowledge regarding MS Windows & MS Office 2007/Office 2013, Windows Active Directory
Proven Senior level Customer Service experience preferably in the technical support field, handling challenging and unique situations
Excellent verbal and written communication skills
Solid documentation skills
Ability to complete special projects/assignments with minimal supervision
Team and customer-oriented attitude
Shift flexibility performing services for a 24 x 7 Global customer
Outstanding attendance and schedule adherence
Service Now experience is an advantage
Stefanini

Pasay City, Metro Manila
Permanent
Full-time