it Service managerWonders Corporation

Job Description:
Supervision members of the DGT IT support, and ensure that appropriate skilled resources are in place to meet required service levels.
Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
Provides IT best practices and covering incidents.
Works with IT operations manager to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
Implement policies and standards to improve the quality and efficiency of support services based on best practices.
Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools.
Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery
Plan and implement upgrades needed to maintain service levels. Develop and lead the replacement of infrastructure at end of life.
Conducts testing and analysis of all components of network and server infrastructure components.
Manages the performance objectives and professional development of the DGT IT support team including the initiation, monitoring and review.
Owns, manages responsibility for access and roles to tools used within the company, including Google Workspace, Slack, etc.
Identifies opportunities to simplify IT Service Desk operations through continuous improvement initiatives.
Provide occasional support even after regular work hours.
Any other duties as may be required from time to time.
Requirements
A Degree in IT or any related discipline
With at least 3 years' experience of managing a team, and 2 years of relevant experience supporting IT infrastructure and service delivery
Good understanding of server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
Able to prioritize and allocate team members
A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
A very strong customer orientated approach with a delivery bias
Experience of working with 3rd party service providers
Wonders Corporation

Dumaguete City, Negros Oriental
Permanent
Full-time