IT Security support analyst (identity and access management)Citco

Description
IT Security Support Analyst
Makati, Philippines
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
The IT Security Support Analyst is responsible for providing first level support of Citco's Identity Access Management and LDAP infrastructure. The incumbent will interact with and/or support various support and development groups as well as other security team staff, business management and end-users in the performance of their duties.
You will handle all incoming queries and requests from end users and business customers via email, phone or Service Desk ticketing system.
You must possess good troubleshooting skills and possess the ability to analyze and ask relevant questions to determine the full scope of the user's issue.
You will provide first level support to resolve user's technical issues. This may involve calls, emails and/or screen sharing sessions to troubleshoot the issue.
You will be responsible to troubleshoot, manage, and solves issues related identities, systems, access, accounts, authentication, authorization, entitlements, and permissions.
You will escalate user support requests to higher level IT Support specialists and experts if you are unable to resolve the issue. You will provide full notes regarding the problem and the steps you have taken to resolve the issue.
You will proactively increase the efficiency of the day to day operations of the IDM team by suggesting improvements regarding tools and processes.
The position requires shift work and there may be an occasional need for additional work during non-business hours.
About You:
3 years experience in troubleshooting, supporting and resolving system incidents, problems and changes.
Experience in IT Support and Customer Service.
Excellent communication and interpersonal skills - team collaboration
Demonstrated analytical and problem management skills.
Broad understanding of Identity Management supported applications and tools
Identity Manager, ARS, LDAP, AWS
Advanced Authentication/Arcot, RSA, Entrust, Siteminder
Privileged Access, Centrify
Knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Knowledge of Ticketing system (Service Desk Manager, ServiceNow)
Excellent written and verbal communications skills. Must be able to communicate effectively with all levels of staff, including Senior Management and end users
Time Management - You must be able to set priorities and possess the ability to handle multiple tasks simultaneously.
Ability to work independently with or without direction and or supervision.
Portray professional demeanor.
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Citco

Makati City, Metro Manila
Permanent
Full-time