it business support ( Technical) - marilao, bulacanKitchen Beauty Marketing Corp.

Description
• Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk's end to end process.
o Ensures all issues are properly logged, action taken and feedback provided
o Diagnoses computer hardware and software, networks systems and other system issues accurately and quickly
o Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units. Follow up the concerned support teams regarding on the resolution to open tickets.
o Providing initial fault diagnosis for minor issue and coordinating with other level 2 and level 3 resources to resolve and fix major issues as part of IT team.
• Responsible in maintaining and enhancing IT processes and procedures.
• Responsible and ensure all office equipment like hardware, software and external infrastructure are in optimal condition.
• Manage several issues at a given time and as per prioritize by IT Service Operation.
• Perform other task that maybe assign from time to time.
Job Qualification:
• Candidate must possess at least Bachelor's/College Degree in Computer Engineering/Information Technology or equivalent.
• Fresh graduate/entry level with knowledge in technical
• Ability to respond to help desk request after hours on a limited basis.
• Excellent communication skills.
• Ability to diagnose and resolve basic technical issues.
• Able to handle challenges and can handle stressful situations
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Availability for travel: Yes
Availability for change of residence: Yes

Work type
Full Time