it business services senior ConsultantSAP

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
ROLE DESCRIPTION:
The IT Business Services Senior Consultant serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. Beside that the Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP. Additionally, the CDM bears commercial responsibility for the engagement and creates upsell opportunities.
Key Responsibilities & Tasks
-Owns, develops and supports growth of the client relationship for SAP ECS and acts as the voice of the client within SAP
-Escalation point for all issue with regards to ECS engagement
-Coordinate services with HEC CoE, Service Delivery, Design & Architecture, Portfolio Team and external stakeholders and monitoring of delivery
-Conduct regular service review meetings with client, SLA Management and Reporting, Service Reviews (Operational, Financial)
-Change request management in the client lifecycle, Identify / manage roll-in request for new services
-Contract compliance and Risk management (project and business risks)
-Customer and internal escalation management
-Relationship management incl. customer communication (communication plan, support plan, onboarding activities).
-Proactively drive customer adoption and focus on securing renewals.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Qualifications:
-Communication skills via Remote Meeting, Telephone and Mail in English
-Deep understanding of SAP system operations and infrastructure architecture.
-Inclusive and collaborative - driving teamwork and cross-team alignment
-Problem solving mentality leveraging internal and/or external resources.
-Language - Business level English
WORK EXPERIENCE
-5+ years of experience in providing services to Customers
-Experience in working with resources abroad in English
-Experience in SAP Basis support or consultant or network engineer or Azure/AWS cloud related experience.
-Experience in project management for infrastructure related project preferred
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmericasap or Careers.LatinAmericasap, APJ: Careers.APJsap, EMEA: Careerssap.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Tiptopjob

Taguig City, Metro Manila
Permanent
Full-time