ip Support managerSky Cable Corporation

The IP Support Manager oversees the overall operations and provides core engineers with the necessary support to ensure that correct monitoring of broadband, core network services and all other related core responsibilities are carried out in compliance with the standard operating procedures.
Responsibilities
Provides core engineers with the required support to ensure the correct monitoring of broadband core network and services
Manages team accountability for customer contacts and timely resolution of customer issues
Monitors queues and ability to apply necessary resources to manage call and ticket volumes
Responds to network outages and coordinate with appropriate resource groups to resolve network outages within SLA
Ensures broadband core advisory and notifications is sent to the concerned departments along with the notice of resolution
Maintains and monitors data center security from physical and cyber threats then analyze, document and escalate security risks
Ensures the integrity and availability of all hardware server, cloud resources, systems and key processes, reviewing system and application logs
Takes leadership role to train and guide members to execute their tasks and ensure improvements in efficiency in handling critical incidents
Bachelor's Degree holder in Engineering, preferably Licensed Engineer or with professional level industry certification
With at least 3 years technical experience in large network and data center environment preferably with Tier-2 level support experience in Telco/ISP.
With solid understanding of layer 2 switching and layer 3 routing concepts (OSI LAYER, VLAN, BGP, MPLS, QOS, IPv6, MetroE) and with hands on experience in Cisco Nexus and Juniper MX platforms.
Has experience handling medium to large scale projects
Demonstrated effective team management and supervisory skills including scheduling, priority setting and conflict resolution
With valid driver's license
Mid-Senior Level / Manager Architecture and Engineering Cable and Telecommunications 1 opening Bachelor's degree graduate
ABOUT SKYSKY Cable Corporation is the pay television and broadband arm of ABS-CBN, the Philippines' leading media and entertainment company.Since introducing cable television to Filipinos in 1990, it has become a frontrunner in pay TV and broadband services that offer rich content that entertain, educate, inspire, and offer experiences to Filipinos, whom it considers as its Kapamilyas.Today, it serves Filipinos through various products under SKYdirect, SKY Fiber, and SKYcable.SKYcable is a Pay TV service offering HD cable TV with top-notch programming and the widest selection of channels on offer by any cable provider; and SKY Fiber, a high-speed broadband for the home and beyond.SKYdirect, now in over one million homes nationwide, brings SKY's superior brand of cable entertainment options to more areas, beyond the urban centers via direct-to-home television technology.SKY serves the business community through SKYBIZ, Its corporate and commercial arm, which delivers content (SKYcable) and connectivity (SKY Fiber) services to any business of any size.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time