intermediate Application Support analystTelus

Incident Management Monitoring like splunk Configuration Management Checking of logs + if my scripting or cloud experience Identifying root cause by checking the logs Linux/Unix Application Support - 3 to 5 years of experience as an software developer or system administrator in multi-tiered environment - Strong Linux/Unix administration skills - Ability to communicate well to both internal and external (3rd party) stakeholders through verbal and written communications - Ability to deal with ambiguity, complex issues and concepts while problem solving and making sound decisions and multi-tasking - Time management and decision making skills - Valued for your 3 years of operations support in an enterprise environment - Experience in Monitoring and Alerting - Experience with incident management, problem management, operational excellence, within a highly available 24x7 environment - Focus on quality of the service delivered to the end user - Keen to details to be able to troubleshoot and document well - Must have critical thinking to be able to assess the situation and prioritize tickets properly - Ability to handle stressful situations - Support large scale, high availability services and applications in TV environment (can learn on job) - Willing and able to work on holidays/weekends/nightshift (given L1 capability is 24x7x365 operation) - Understanding of the supporting architecture (functional and infrastructure) - Understanding of the most important video service KPIs, and how they impact service performance (can learn on job) - Adherence the change management processes and procedures - Willingness to learn in a fast paced environment - Experience building positive relationships and collaborating with a variety of diverse groups and technical teams - Demonstration of ownership of the services supported Great-to-haves - Degree in Computer Science or Engineering - Hands on experience with GCP or AWS IaaS and PaaS, Kubernetes - Operational system administration, and infrastructure build and deployment experience in a large scale environment is an asset - Proficiency with advanced troubleshooting tools such as packet sniffers and debuggers - Proficiency in scripting (Python, bash, zsh, ksh, ruby etc.) - Proficiency with monitoring and reporting tools such as SCOM, Splunk, New Relic etc - Agile/DevOps Methodologies and tools (Chef, Jenkins, New Relic, TFS, GIT) - Proficiency with analytics and ability to develop and communicate actionable plans
Monster

Metro Manila
Permanent
Full-time