infrastructure support EngineerKeywords Studios

Perform day to day responsibilities including but not limited to integrating and debugging tools, responding to escalated IT tickets, troubleshooting production environment, writing technical documentation.
Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
Demonstrates strong knowledge of Windows-oriented environment, commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
Use and maintain up to date our Knowledge Base based on your latest troubleshooting and/or best practices.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
Requirements
A relevant degree and professional experience in a similar capacity
Good verbal and written English communication skills
Strong Experience with Windows oriented infrastructure: Windows 10, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory, File Server, PowerShell, Hyper-V.
Experience in troubleshooting DNS, DHCP, Network, mobile phones (iOS and Android), MacBook and Ubuntu desktops, Veeam backup, FTP server.
High-level of problem-solving skills
Strong interpersonal and collaborative skills
Good verbal and written English communication skill
Workable

Philippines
Permanent
Full-time