hr Services manager24-7 Intouch

About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
The Human Resources Services Manager will support and manage different Human Resources functions locally and remotely for different sites in the Philippines. The incumbent will play a key role in managing the successful outcomes of transactions relevant to employee compensation, benefits, and records; mitigating corporate risk and contributing to the overall positive effect of the HR Services team.
As Human Resources Services Manager, You Will...
Lead and manage the HR Services team and its functions
Manage the development and implementation of programs that will drive increased employee satisfaction and commitment levels
Identify and initiate human resource process improvements
Support the communication, reporting and related governance of employment regulations
Manage the development and maintenance of company salary structure, documentation, and job evaluation systems
Competitive market analysis of compensation and benefit programs
Design and implement new employee orientations and reorientations as policies and benefits change
Manage the maintenance of human resource databases, computer software systems, and manual filing systems in conjunction with other HR personnel
Requirements
As Human Resources Services Manager, You Have...
Must have a minimum of 3 years of experience in managing a HR team (focus on employee compensation, benefits and records functions) preferably in a BPO environment
Bachelor's Degree in Human Resources Management, Industrial Relations, Organizational Management, Business Administration or related course
Experience in designing salary levels and market analysis (preferably Willis-Towers-Watson systems)
Proficiency in using Microsoft Office and Google Workspace
Ability to travel when required, domestic and international
Proven experience and expertise in leading and managing teams; coaching and developing team members
Demonstrated expertise in developing and managing relationships with customers, suppliers, and stakeholders
Must have experience investigating matters and making recommendations/ decisions based upon findings
Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
Strong analytical, problem solving and decision-making skills.
Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Ability to listen and maintain patience during difficult situations
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Service oriented
Ability to adapt to change and innovation
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Manila City, Metro Manila
Permanent
Full-time