hr representative ( Night Shift)NCR Corporation

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Our HR Representative responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.
Key Roles and Responsibilities:
Respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with HR transactions
Interact with managers, prospective candidates and employees via e-mail, web requests, live chat and phone
Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
Gathers information and records data in HR tools
Monitors transaction status and escalates transactions, as necessary
Responds to client inquiries relative to the Staffing function including completion of forms and documentation
Prepares error-free written communication including e-mails and letters
Follow up with candidates relative to interview scheduling and documentation
Escalation of appropriate actions to other parties
Follow up with customers to ensure completion of task within specified performance parameters
Generates daily and weekly incident reporting, translate/create documents, as necessary
Work Environment:
Night shift to accommodate global operations (flexibility required).
Involves prolonged periods of PC and telephone usage in a fast-paced environment.
Is accountable for continuously receiving and handling high volumes of work orders.
Works in a team environment; interacts with multiple internal and external customers.
Qualifications and Experience:
Bachelor's Degree (Psychology, Human Resource Management)
Ability to work on the night shift
1-2 years of related experience
Excellent Business Writing and Verbal Communication Skills
Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
Attention to Detail and Organization
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation

Cebu City, Cebu
Permanent
Full-time