hr employee Services specialistAmdocs

HR Employee Services Specialist
Job ID: 138615
Required Travel :Minimal
Managerial - No
Location: :Philippines- Manila (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at
In one sentence
Supports HR processes by providing services to Amdocs employees, managers and HR teams. Organizesevents and activities to promote the employee experience and enables seamless and efficient end-to-end HRprocesses.
What will your job look like?
1. Service Provider: Provides services to Amdocs employees, managers and HR teams on HR-related issues. Act as a "sensor" to the Field HR and proactively "raises flags" when necessary .Handles on-going activities in his/her domain within a specific unit, including budget allocation and prioritization when necessary. Provides Tier 1 contact center service to Amdocs employees, managers and HR teams on HR policies, procedures, benefits and related issues . Monitors Tier 0 issues and adapts Tier 1 processes in response to those issues (relevant to Employee Relations Support - former FLS).
2. Implement HR Policies, Processes and Activities: Stays up-to-date on the legal and/or professional issues impacting his/her domain in order to improve and update the relevant activities. Applies knowledge and expertise of the most updated processes and tools (in his/her domain) in day to day interactions with employees. Provides solutions (which may be customized in accordance with HR guidelines and/or business targets ) and implements HR policies/processes/activities in a dynamic environment.
3.Reporting (relevant mainly for Employee Relations Support and Learning Services Support): Designs, generates and presents a variety of reports that support organizational processes and facilitate ongoing improvement. Updates and maintains data of various HR system and issue reports and analyses in support of on-going monitoring and decision making
4. Operational Aspects: Plans and handles operational aspects of HR processes and/or activities from initiation to execution, including alignment of various internal and/or external focal points. Ensures that all the necessary facilities are in place for relevant activities. Contributes to the improvement and automation ofH R processes, prepares business requirements, works with various stakeholders to prepare functional designs and provides guidance to relevant stakeholders (relevant mainly for Employee Relations Support and Learning Services Support).
5. Audit & Compliance (relevant mainly for Employee Relations Support and Learning Services Support):Ensures the completion of various auditing requirements within defined timelines to ensure compliance with relevant statutes.
6. Specific for Community Relations Reps.: Promotes the image of Amdocs within the community by buildingand maintaining relationships with community partners and various internal customers.
7. Specific for Employee Care Reps.: Provides services to employees through the call center and/or F2Fmeetings. Responds to a wide variety of inquiries on such matter as personal gifts, holiday gifts, medical check-ups, etc.
All you need is...
Bachelor's degree holder
Proven experience in customer facing roles
Previous experience in operational roles (that is, handling operational processes and systems)
Familiarity with Amdocs and Amdocs systems and experience of working with various partners (internal and external) are seen as advantages
Specific for EC and CR: Solid experience in planning, leading and executing similarly complex (employee care / CR) projects and events
Specific for CR rep.: Experience working with external associations - advantage
Why you will love this job:
Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
Become a master of multi-tasking!
We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
reasons to work for amdocs
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Amdocs AWARDS
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what's new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family's future with Life and Disability insurance
Take paid time off to volunteer for the causes that you're passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools
Amdocs

Manila City, Metro Manila
Permanent
Full-time