hr Customer Service RepresentativeWells Fargo

Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Department Overview
The Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.
About the Role
This position has achieved proficiency in answering questions and solving the problems for Wells Fargo employees as an HR CSR I for 6 - 12 months (or an equivalent experience). This role will continue to answer incoming phone calls from team members on benefit plans, payroll, policies, programs and online tools associated with human resources. This CSR will utilize advanced knowledge and skills to provide internal staff support (known as SOS) to other HR CSRs and serve as a mentor to new hires in the HR CSR I position.
Market Skills and Certifications
Essential Qualifications:
Candidate must be a college graduate or has completed 2 years in college
Candidate must have at least 2 years of customer service experience in an HR contact center environment
Candidate must have excellent communication and customer service skills
Candidate must be amenable to work on a rotating shift / night shift
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.