hr AnalystSupportNinja

Position Title: HR Analyst
Work Location: Quezon City, Manila
Company Overview
As the fastest-growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to "Show the World a Better way to Outsource".
What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits.
Our client roster includes Sports Illustrated, HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
Duties and Responsibilities
Compiles and creates employment and demographic reports such as but not limited to centralized database updates, dispute reports, new hire updates, and attrition statistics
Updates Employee Databases on a periodic basis; uploads schedule requests, processes creation & activation of HRIS accounts, monitors employee movements, uploads performance evaluation reports, and processes 201 filings, both manually and virtually
Attends to compensation & benefits concerns such as payroll & timekeeping disputes; creates Certificate of Employment for eligible employees
Monitors newly hired requirements such as orientation schedules, creation of ID cards, and bank enrollments
Attends to post-employment processes such as but not limited to sending Separation From Company emails and processing of waivers and quitclaims
Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, employment records, government labor statistics, and other sources.
Analyzes data and statistics for trends and patterns with attention to attrition, employee movement, turnover, and compliance with employment laws and regulations.
Prepares reports of data results, presenting and explaining findings to HR leadership.
Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics.
Recommends based on metrics and analysis policies and activities to improve the organizational culture including suggestions to motivate and retain employees, to address staffing issues, and to maintain legal compliance.
Assists with conducting classification audit to ensure that jobs are properly classified as exempt or nonexempt.
Ensures compliance with data privacy regulations and best practices.
Guides and assists with performance, benefit, and compensation review and evaluation processes.
Qualifications: * Holds a degree in Human Resources, Psychology, or any related field or equivalent knowledge and understanding.
Must have at least 2-years experience as an HR Analyst
Has excellent oral and written communication skills including the ability to communicate with employees and stakeholders at all levels.
Knowledgeable with any HRIS, MS Office and Google office, and general functions of HR, especially with Timekeeping
Keen into details, can work under pressure, and ability to multitask
A Team Player, proactive and flexible with work set up and work schedule
Knowledgable in HR Systems
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
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SupportNinja

Quezon City, Metro Manila
Permanent
Full-time