homebased csr. technical Customer ServiceUniversaltech Inc

Job Descriptions
Actively listen to customers to understand their issues or concerns
Receive customer calls to provide step-by-step guidelines for the resolution of a
technical issue
Converse with clients using appropriate language
Maintain up-to-date knowledge of company products and services
Ensure compliance with standards established procedures for addressing client concerns
Job Qualifications
Must have good English or Spanish communication skills
Strong customer service personality and able to be questionable
At least 6 months of Technical support experience in a BPO setting
Willing to work on a graveyard shift
Can start immediately
Work From Home
Important Qualifications:
Must have a FAST and STABLE (not choppy) land based internet connection (not
the cellular connection) and a PC or Windows laptop with headset (with mute
button).
Must have a separate room at home (so the agent can talk all night and not worry
about waking your roommates or family).
Please NO children crying, NO dogs barking and NO roosters - If you don't
qualify for this, please don't apply.
Outgoing personality
Good English/American or neutral Spanish accent
Cannot have second job at the same time
Benefits:
Work from home
Schedule:
8 hour shift
Experience:
Customer Service Representative: 1 year (Preferred)
Technical support: 1 year (Preferred)
Language:
English (Preferred)
Shift Availability:
Night Shift (Preferred)