(home-based, full-time) general admin Supportoutsourced

Company Description
Our client is a rapidly growing Australia art company with the purpose of being the leading brand for modern art and stationery products, and for our community of creatives to spread colour into the homes of families around the world.
Job Description
Completing Enrolment of new Creative Kids Customers onto the Platform
Redeem Creative Kids vouchers over the NSW Government Portal
Contact customers to troubleshoot incorrect vouchers
Ensure customers gain access to our program, correlating social media platforms and are able to sign-up to attend course
Ensure technical delivery of Creative Kids lessons
Work with the team and Teachers to ensure everyone is prepared for the technical delivery of each lesson over video conferencing
Attend each lesson, to troubleshoot virtual conference platform issues and record attendanc
Ensuring all customer orders are sent to the warehouse for shipping
Work as part of our Operations team to generate shipping labels and packing lists for printing in a timely manner
Deliver broader insights on lessons
Work across our Shopify platform and supporting apps to help the team with value-adding projects the will drive new customer offers, loyalty programs and other initiatives
Attend each Creative Kids workshop to report attendance of lessons
Qualifications
We are looking for someone who is motivated, productive, well-organised and wants to be part of a growing team.
We are looking for someone who has:
Minimum 2 years customer service/business admin experience
Tech support/troubleshooting experience preferred
Experience with Zoom, Facebook Live or other web conferencing tools
A passion for online retail and eCommerce, is highly regarded
Great communication skills
Trustworthy - you are expected to handle confidential customer information
Experience in, or is a fast-learner in eCommerce tools such as Shopify, Missive and Starshippit
Social Media experience
Great curiosity and is happy to contribute to the wider team
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time