(home-based, full-time) Customer success manageroutsourced

Company Description
We offer a simple and intuitive software as a service that allows anyone to create AWESOME videos and presentations.
With over 40 million users and counting, we are used by 95% of Fortune 500 companies, business professionals, educators, students and individuals worldwide.
Job Description
We are looking for a Customer Success Manager to manage Tier 3 users. You'll also be working alongside the Customer Success team to help shape our Success strategy with the potential to build a team and grow from within. You'll join our team at our offices located in Tel Aviv and London.
Your daily work will include managing users, forming relationships with existing users, holding weekly webinars, forming a Customer Success community and 1:1 plan for our Tier 3 users, and MOST IMPORTANTLY: providing value to each of the member's lives.
In this position you will:
Build relationships with our clients at all levels of seniority to understand their needs and ensure their success
Serve as the main point of contact and liaison between clients and the rest of the team, including support, sales and product teams.
Empower customers to connect their goals and challenges with our solutions
Take ownership of new accounts and manage their on-boarding & adoption whilst increasing usage within their organization.
Lead online webinars & demos to educate customers on the features of our product
Maintain regular cadence with clients to ensure that they're realizing the full potential of our software
Qualifications
Have 2+ years prior experience in both Sales & Success- Must
Experience working for an international SaaS/Web/Tech company -Must
Written & Spoken English to a native level
Have strong organisational, written and verbal communication skills.
Have a positive, infectious and optimistic personality - no problem is too big.
Can explain the value of our product & how it works to a range of audiences.
Have the ability to take initiative and adapt.
An absolute, 1 billion% people person who can represent our company, and who embodies the company's spirit
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time