helpdesk support EngineerOpen Access Marketing Philippines Inc

Description
Candidates will be focused on providing great service to optimize the way that clients use their
software solutions. Ideal candidates should have excellent English communication skills and willing to
be shaped as a proactive problem-solver who provides that highest level of client solutions through a
strong-based skills set gained with an extensive working accounting/technical knowledge and
customer service.
JOB DUTIES & RESPONSIBILITIES:
 Provide high level and fundamental technical support by phone and via email.
 Provide functional and technical support for internal teams such as Professional
Services staff working on client implementations.
 Identify and interpret client needs and determine appropriate action.
 Interpret and validate technical issues, follow-up, and test solutions.
 Create and maintain all communication related to client issues including defect and
change request submission, status memos, logging of support incidents, and
procedural or operation documentation.
 Provide extensive, detailed instructional documentation externally and internally.
 Absorb and stay current with changes to both the financial and technical global area.
SKILLS/QUALIFICATIONS:
 We accept applicants with either Accounting/Finance background or Information
Technology/Computer Science background.
 Accounting: 1+ years' experience working with Portfolio Management, Fund
Accounting, Prime Broker, or other global back-office financial accounting solution is required. Knowledge of fundamental financial instruments (equities and fixed incomes)
is preferred.
 IT: 1+ years' experience with SQL, Databases, Networking or Automation is preferred.
 Sensitive to numbers and familiar with the use of Excel formula or macro is preferred.
 Excellent written and oral English communication skills with strong attention to details are required.
 Proven aptitude to learn complex technical, financial, and theoretical information in a
timely manner is required.
BENEFITS:
- Earn up to 40,000 + incentives
- W/ HMO up to 2 dependents
- Minimum of 20 leave credits/year
- Company benefits, above standard holiday pay, and OT rate
Send your CV to *******@openaccessbpo.com.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: Yes
Availability for change of residence: Yes

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 02:00 PM
Work type
Casual