helpdesk support ( Consultant)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
The Help Desk Person will be responsible for providing technical support to internal & external clients. This candidate will work with staff, client, or vendors requesting assistance or information. This role will follow established processes and procedures and contribute and suggest changes to those policies and procedures for continuous improvement purposes. Work is simple to moderate complexity and requires a thorough understanding of Windows desktop Operating System and application troubleshooting and configuration.
Provide installation, configuration, maintenance, and troubleshooting support of computer hardware, software, desktop applications, printers, and computer peripherals
Perform routine and regularly scheduled maintenance and monitoring tasks.
Support end users with virus/malware related issues and help repair systems and train end users on safe and secure IT behaviors.
Provide phone and remote desktop support to customers.
Create and update tickets and support and respond to service outages or other incidents.
Perform root cause analysis and problem resolution.
Plan and execute patch updates or software upgrades as required.
Provide end user training in applications or operating system fundamentals.
Provide user account, passwords, and access as requested, using standard procedures
Qualifications
2 years of experience in a Help Desk ,Technical Support Department environment.
Strong customer service experience with focus on delivering excellence in customer service.
In depth understanding of Windows Desktop 10 Operting Systems .
Understanding of network concepts, TCP/IP stack and common Internet protocols.
Attention to detail and accuracy and ability to spot long term trends in production environment.
Must be able to clearly and concisely articulate issues and resolutions to end users is required both written and verbally.
Familiarity with Windows desktop administration tools and processes; for example, can reboot/shut down a worksation, add and remove user accounts, configure client profiles and email.
Reliable and dependable, self motivated and willingness to learn and contribute to the team.
Ability to function in a 24/7 operation and work flexible schedule on weekdays and weekends as required.
Must be able to work flexible hours, including hours beyond the normal schedule when necessary
Local travel may be required for this position.
Additional Information
Work Schedules
Wednesday to Sunday (6AM - 3PM; Manila Time)
Sunday to Thursday (10PM - 7AM' Manila Time)
Location (Temporary WFH)
Temporary WFH until further notice
Staff will be required to report in Eastwood, Libis office
Candidate should have a stable/reliable internet connection at home (at least 10MBPS for both download and upload speed)
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time