CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.
We are continuously seeking individuals who are highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented. We aim to build a company that provides the best technical and customer service available.
We are looking for Helpdesk Managers
Job Description:
Overall person in charge to oversee the performance and productivity of agents assigned to our helpdesk account.
Duties and Responsibilities:
Communicate effectively with customers, employees, and other managers.
Build strong relationships with customers and ensure their satisfaction and loyalty.
Resolve escalated customer issues, anticipate customer needs, and deliver quality service.
Plan, execute, and evaluate projects related to call center operations.
Define objectives, allocate resources, monitor progress, and measure outcomes.
Delegate tasks fairly among the team, share relevant information, support decisions, and resolve disputes among the team.
Troubleshoot problems, optimize processes and ensure compliance with technical and operational standards.
Company Perks and Benefits:
Free one meal a day
Emergency Loan and Other Financial Assistance Program
Free 24 Hours snacks and beverages
Health Insurance
Health Subsidy
Interest-Based Clubs
Retirement Plan/ Life Insurance
Savings Plan
Team Socialization Allowance
Perfect Attendance Bonus
Quarterly Perfect Attendance Bonus
Year-End Performance Bonus Plan(Company discretion)
And much more
Qualifications:
Must have a minimum of two (2) years experience in a managerial role in the IT-BPO industry.
Must have demonstrated experience in being in a helpdesk account.
Experience in handling an international team is an advantage.
Must have excellent verbal and non-verbal English communication skills
Must have demonstrated high emotional intelligence and maturity
Must be willing to work on a night shift schedule.
Must be willing to work on weekends and on holidays.
Must be willing to work on site.
We are continuously seeking individuals who are highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented. We aim to build a company that provides the best technical and customer service available.
We are looking for Helpdesk Managers
Job Description:
Overall person in charge to oversee the performance and productivity of agents assigned to our helpdesk account.
Duties and Responsibilities:
Communicate effectively with customers, employees, and other managers.
Build strong relationships with customers and ensure their satisfaction and loyalty.
Resolve escalated customer issues, anticipate customer needs, and deliver quality service.
Plan, execute, and evaluate projects related to call center operations.
Define objectives, allocate resources, monitor progress, and measure outcomes.
Delegate tasks fairly among the team, share relevant information, support decisions, and resolve disputes among the team.
Troubleshoot problems, optimize processes and ensure compliance with technical and operational standards.
Company Perks and Benefits:
Free one meal a day
Emergency Loan and Other Financial Assistance Program
Free 24 Hours snacks and beverages
Health Insurance
Health Subsidy
Interest-Based Clubs
Retirement Plan/ Life Insurance
Savings Plan
Team Socialization Allowance
Perfect Attendance Bonus
Quarterly Perfect Attendance Bonus
Year-End Performance Bonus Plan(Company discretion)
And much more
Qualifications:
Must have a minimum of two (2) years experience in a managerial role in the IT-BPO industry.
Must have demonstrated experience in being in a helpdesk account.
Experience in handling an international team is an advantage.
Must have excellent verbal and non-verbal English communication skills
Must have demonstrated high emotional intelligence and maturity
Must be willing to work on a night shift schedule.
Must be willing to work on weekends and on holidays.
Must be willing to work on site.
Submit profile
CTC BPO Inc. (FKA: CallTek Center International, Inc.)
About the company
CTC BPO Inc. (FKA: CallTek Center International, Inc.) jobs
Size: From 101 to 500 employees
Level 1, 2 & 3 Helpdesk & IT Support
Express Global-Tech Services Ltd. Incorporated
Cebu, Cebu₱30,000 - 90,000 per month
Cebu, CebuAgreement
Position Helpdesk manager recruited by the company CTC BPO Inc. (FKA: CallTek Center International, Inc.) at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Helpdesk Manager or CTC BPO Inc. (FKA: CallTek Center International, Inc.) company in the links above
About the company
CTC BPO Inc. (FKA: CallTek Center International, Inc.) jobs
Size: From 101 to 500 employees