help desk SupportAcquire Intelligence

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.Advance Your Career - Join us today and be part of a team where your work makes an impact!WHY JOIN THE A-TEAM?Come for a career, stay for the fun!HMO coverage for you and your familyYearly Kick-Off Parties with major giveaways (like the car in 2023)Get recognized through our 'Value Awards'Grow your career - yes, we love to promote internallyDo meaningful work and collaborate with the best900+ promotions given each year2,700+ leadership training coursesA SNAPSHOT OF YOUR ROLEAs a Help Desk Support Specialist, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.Your responsibilities include:Responding promptly and accurately to user queries with solutions, workarounds, or training materialsPerforming general system administration tasks including user setup and data maintenanceTroubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as neededTracking and managing support tickets using ServiceNowAssisting Tier 2/3 support with vendor coordination and reporting tasksMaintaining accurate documentation of bugs and resolutionsYou'll also:Work collaboratively with different team members and departmentsPromote team efficiency and contribute to process improvementsCommunicate regularly with key stakeholders and attend team stand-ups and reviewsUphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standardsA BIT ABOUT YOUYou'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.Required Skills & QualificationsExperience in help desk or IT support rolesAbility to follow documented support proceduresStrong oral and written communication skillsExcellent customer service skills when dealing with internal and external usersAbility to innovate and communicate technical ideas effectivelyProfessional demeanor and a commitment to high standards of servicePreferred SkillsFamiliarity with IT platforms such as IBMS, Aquira, SalesforceExperience using ServiceNow or other ticketing toolsCapacity to work in a fast-paced and dynamic environmentWHAT SUCCESS LOOKS LIKETimely resolution of internal support ticketsPositive feedback from internal usersEfficient collaboration with technical teams and vendorsProactive identification and mitigation of technical issuesWHAT WE VALUEWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Curious and Clever - Smart questions spark smart solutionsEntrepreneurial Energy - Think like an owner. Solve like a founderFast with Intent - We move fast and deliver real resultsLaugh and Learn - We don't take ourselves too seriously, just our resultsWhat are you waiting for?
Join the A-Team and experience the A-Life!Join the A-Team and experience the A-Life!
Acquire Intelligence

Pasig City, Metro Manila
Permanent
Full-time