help desk AgentYngen Group of Companies

JOB DESCRIPTION
Job Description
If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join our team!
The Help Desk team acts as a first point of contact for customers, their task is to triage the support tickets, solve the most common problems users may have and gather all the necessary information before escalating to the higher support levels.
We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team.
Responsibilities:
Respond to customer support requests by following the agreed procedures.
Research questions using available information resources and advise user on appropriate action
As part of a global support team, working on establishing operational protocols and standards
Work in shifts in order to cover an extended time frame including evenings and weekends
Qualifications:
Excellent communication skills (writing and speaking) in English
Understanding of Ethereum and the blockchain ecosystem
Enthusiasm for continual learning and interest in blockchain technologies
Student, Bachelor's degree in a technical university, or prior experience in a service desk role
Knowledge of a programming language and Linux operating systems is an advantage
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Others
Specialization
Customer Service
Communication skill