Description
Provide exceptional customer service to clients via phone calls.
Assist customers with inquiries and resolve issues in a timely manner.
Document customer interactions and maintain records in the system.
Collaborate with team members to achieve performance targets.
Participate in training sessions to improve product knowledge and customer handling skills.
Requirements
Educational Qualifications: High School Diploma or equivalent
Experience Level: No prior experience required
Skills and Competencies: Proficient in English language, strong customer service skills
Qualities and Traits: Team player with excellent interpersonal skills
Responsibilities and Duties: Ability to provide back office support as needed
Working Conditions: Must be able to work in a call center environment
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Metacom Business Process Outsourcing Solutions Inc.
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