Healthcare support specialist - moa, pasayTeleTech Customer Care Management

Description
TeleTech is on the search for a Healthcare Customer Service Representative to proactively create meaningful connections with our team in Pasay City.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
What you'll need to qualify:
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
• Ability to thrive in a dynamic environment
What your typical day will consist of:
• 60% of the call volume are coming from the members calling for status/rejections, and 40% from medical providers' office/Physicians/Pharmacists.
• Plan coverage inquiry, mail service or anything outside prior authorization concerns will have to be transferred to separate groups.
• Sort electronic copies of incoming fax transmittals make outreach and receive inbound calls for a Prior Authorization Request.
• Review incoming PA faxes and initiate coverage determination requests in a timely manner within SLA
What you'll enjoy:
• Competitive pay and performance-based incentives
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location inside the central E-Com Centers in Pasay City.
Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us; apply, check email for the assessment link then schedule your interview!
TeleTech is proud to be an equal opportunity employer. TeleTech embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on teletechjobs.com.
For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
Requirements
Minimum education level: Vocational
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

₱ 27,000.00 monthly ·  Pasay, National Capital Region ·  Now