head of eoc support Operations apac - business services, philippinesBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
THE POSITION
Responsible for leading one of the Enterprise Operation Center Teams in Manila accountable for operational support for many critical global IT Platforms as well as System Lead activities. The Team works in a matrix structure with other regions and enables follow the sun operations to be delivered, providing almost 24 hours coverage for critical platforms. EOC is responsible for approximately 80-85% of second level support for incident and problem resolution for IT.
Operational expertise, technical staff development, business focus and vendor coordination, linked by excellent communication skills are key success drivers.
Tasks & responsibilities
In coordination with peers, accountable for the monitoring and delivery of overall application service quality in the region and in alignment across multiple regions.
Responsible for further development and continuous improvement of delivery of services according to SLAs.
Ensure strict adherence to defined Service Management processes
Manage a matrix team and ensure staff development opportunities
Financial optimization and Vendor Performance Management
All project management activities related to support
Requirements
Bachelors degree, and/or Masters Degree and/or Professional Training with major focus on IT systems and/or business administration.
Leader with large IT and Business experience. At least 2-5 years of leadership experience is preferred, ideally in a global environment with different cultures.
Requires a diverse skill-set including IT systems experience, IT operational experience, budgeting, vendor performance management.
ITIL Service Management experience highly beneficial.
Business support experience and corresponding technical support experience related to standard IT support processes and execution.
Strong customer orientation with focus on delivering results and continual innovation, understanding what delivers true value in operational excellence to the business.
Good communication skill to stakeholders at all levels
Must be highly creative, curious and a strong networker, working in a matrix organization at both management and team level.
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance. To learn more about what benefits could be waiting for you, please visit our .
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.
Want to learn more? Visit
READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.
Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time