handover Assistant | makati home office, laguna site officeRockwell Land Corporation

Beneath the prestige and the glamour that define Rockwell is its People - the true source of our success. Possessing the core values of Rockwell, - Integrity, Excellence, Innovation, Teamwork, and Fairness, - the Rockwell employee strives to enhance the business with outstanding service and dedication. We value our employees by providing them avenues to hone their skills and talents, and also by rewarding those who greatly exceed our expectations and their own.
Be part of Rockwell's elite team of talented individuals who deliver luxury and who set the trend.
Job Summary:
Responsible for attending to clients' concerns related to turnover documents and procedures. Assists clients in the final handover process and facilitates acceptance of the physical units.
Duties and Responsibilities:
Attends to all client concerns received via email, walk-in or phone-in.
Ensures that all concerns received are addressed within 24 hours (not necessarily resolved).
Prepares 201 files of the unit owners.
Handling UO concerns and requests in relation to acceptance of the physical unit.
Punch listing of units prior to turnover.
Coordination of various client and unit concerns with internal groups.
Makes sure that he/she handovers quality units.
Assists with preparing or contributing to various reports; submits daily activity report.
Develops and maintains databases of a variety of files and records related to the activities of the department using computerized and manual filing systems.
Performs other duties and functions as may be assigned.
Education: College graduate with a degree in Hospitality/Tourism/Hotel Management, Property Development/Real Estate Management or any related field.
Years of Related Experience: Preferably with at least 1 year experience required from the Customer Service industry.
Additional Requirement/s
Habits / Behavior (Manifested)
Must be accommodating and approachable in dealing with clients, personally or over the phone.
Must be able to put oneself in client's shoes/ must be able to see client's perspective.
Must be sensible in dealing with internal and external clients.
Must be prompt in attending to issues and requests.
Must be accurate and detailed in keeping record of all client concerns and documents.
Technical Skills Required
Proficient in MS Outlook/Word/Excel/PowerPoint
Excellent communication and interpersonal skills
Employee Discounts
Performance Bonus
Entry Level / Junior, Apprentice Customer Service Commercial and Residential Real Estate 2 openings Bachelor's degree graduate
Build it and they will come.With bold ambition, Rockwell Land's ground-breaking master plan transformed the lands of Meralco's former thermal plant site into a high-end living environment now known as the Rockwell Center. In 1995, the newest member of the Lopez Group simultaneously developed five high-rise luxury residential apartments - a move unheard of in the 1990's. At a time when industry players were shying away from risks, Rockwell moved to raise the bar for the whole industry - eventually becoming the benchmark for top-quality innovation that is as aesthetically beautiful as it is well-designed.Beneath the prestige and the glamour that define Rockwell is its People - the true source of our success. Possessing the core values of Rockwell, - Integrity, Excellence, Innovation, Teamwork, and Fairness, - the Rockwell employee strives to enhance the business with outstanding service and dedication. We value our employees by providing them avenues to hone their skills and talents, and also by rewarding those who greatly exceed our expectations and their own.Be part of Rockwell's elite team of talented individuals who deliver luxury and who set the trend.Begin your professional journey with Rockwell today!
Kalibrr

Makati City, Metro Manila
Permanent
Full-time