global supply chain & Customer Service ManagerJapan Tobacco International

We're JTI, Japan Tobacco International, and we believe in freedom.
We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000+ employees in the Philippines since 2009.
But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend, and why we've been recognized as INVESTORS IN PEOPLE in the Philippines
It's the perfect moment for you to #JoinTheIdea. We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.
Department: GSC
Location: Taguig, Philippines
Reporting to: O2C Service Delivery Director
Global Supply Chain & Customer Service Manager
The purpose of this position is to develop, manage, challenge all existing and implement new operational business set-up's related to the various supply chain operation requirements. This position plays a central role acting as a link and support between the Global functions, factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures and SOX related controls. The manager is responsible for supply chain of goods from and between factories/warehouses, third party partners, to end-customers and billing, manage/coordinate all the potential operational issues that may occur in a process cycle.
The Manager is a dynamic, assertive and strong leader operating in a volatile environment; responsible for team management, team-building, problem-solving, decision-making within their area of authority, effective communication and control capabilities.
Value added acitivities and cost efficiency are prerequisites in the goal of the Manager within their scope. The incumbent works across matrix with the objective to constantly enhance the service quality and to meet and exceed customer/stakeholders expectations.
What will you do?
Identify opportunities in the sphere of transactional/operational Global Supply Chain and Customer Service for further improvement, resolve issues, collect and analyze data and draw valid conclusions, uphold operational KPIs and ensure its fulfillment, forsee and mitigate a risk of errors/operational failures and follow quality control checks.
Lead any new business set-up's implementation and liaise with the respective functions to ensure timely implementation. Involve in projects to ensure smooth processes, operations, systems creation/management or transition.
Ensure business requirements are fully established, documented and properly communicated to the team members in order to maximise the service level and to ensure on time order fulfliments. Support business performance excellence idea to streamline overall operations level.
Lead business improvement initiatives to optimize the resources productivity as well as streamlining the processes within the GBS organization. Work across matrix to build solid relationships with local/global stakeholders.
Organize tools, trainings, coaching and support to the team to ensure all tasks are performed efficiently, accurately and on a timely manner. Promote within the department a culture of teamwork and a positive attitude, ensuring the sharing of information and knowledge on both a lateral and vertical basis.
Recruit, motivate and guide the professional development of the team reporting directly and indirectly to the incumbent as applicable
Manage various tasks and projects as they arise and upon manager's request.
Who are we looking for?
University graduate of Supply Chain, Engineering or other related course (good to have postgraduate diploma in Logistics or Supply Chain)
5 + years of experience in the area of Supply Chain/Customer Service in a multinational company in a managerial position
Fluent in English both verbal and written
Advanced logistics knowledge such as inventory management, transport, warehousing, insurance, legalization, export & import documents management,
MS Office package,SAP S4/HANA and IBP experience or other ERP
What's in it for you?
Work at one of our newest JTI office in McKinley, Taguig.
Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
Experience the culture of an Investors in People certified company
Find out why 9 out of 10 employees recommend us to a friend.
Understand why 9 out of 10 employees say they feel free to be themselves.
Japan Tobacco International

Taguig City, Metro Manila
Permanent
Full-time