global service desk Administrator - englishPearson

Global Service Desk Administrator - English
Description
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Job Description:
Processes HR transactions in Fusion and other HR technologies, as requested
Resolves HR process and policy questions and colleague issues through multiple communication channels
Leverages knowledge management solutions to complete inquiries and transactions
Works to meet expected service levels and business performance goals
Escalates client service issues to appropriate party as appropriate
Documents all cases in case management system
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Provides input to the Pearson HR Delivery Center knowledgebase and contributes ideas to improve processes or performance
Demonstrate empathy to the colleague's situation and speaks in a manner / tone the colleague can understand and relate with
Supports change programs and initiatives. Develops understanding of HR operations
Participates in scheduled and ad hoc training to improve HR and business acumen
Supports colleague engagement and cultural programs and initiatives
Performs special projects and related duties, as assigned
HR Operations background
Pearson is entering an exciting time in respect of the delivery of HR services to our employees. We are building a global HR Operations function, a key element of which is our move towards a shared services environment where we will deliver high quality HR services globally. Within our shared service teams we are looking for high performing HR professionals who will act as the first point of contact for our employees and who will drive consistency, accuracy and an outstanding level of service at all times. These teams will be the driving force behind Pearson moving into our new HR service delivery model. For successful candidates this role provides a unique opportunity to join Pearson at the very start of this journey and help us build and shape how we deliver services to our employees and add value to the business.
Qualifications
Essential Skills /Experience:
Fluent in English (both written and oral)
College graduate
Flexible with work schedule (shifting schedule including night shift)
Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support, and employee administration is an advantage
Experience in working at Contact Centres within a Shared Service environment is also an advantage
Primary Location: PH-PH-Manila
Work Locations: PH-Mandaluyong City-Manila Rockwell Rockwell Business Center Sheridan 7th Floor, North Tower Manila
Job: Human Resources
Organization: Human Resources
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 5, 2021
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 2100689
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson

Manila City, Metro Manila
Permanent
Full-time