global mobility advisor support SupervisorJPMorgan Chase

Job Description:
GES Global Mobility Support Supervisor - Philippines
As a GES Global Mobility Support Supervisor, you will be responsible for delivering a best in class simplified, personalized and digitized employee experience through superior service and operational excellence. As a working supervisor, this includes but is not limited to distributing the intake of APAC and EMEA cases and queries to the Philippines-based GES Global Mobility Support Team. Case intake will include Global Mobility assignment initiation costings, Global Mobility end of assignment costings, handling of UK, Philippines, and India domestic moves, and front-line handling for all Global Mobility-related queries. You will be required to adhere to established processes and guidelines in support of Global Mobility clients and partners, including managers, employees, and HR teams. As part of your daily duties you and your team will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership and accuracy of work while maintaining a high quality standard and ensuring data integrity. You will be accountable for providing a seamless, end to end positive experience with every interaction.
Essential Responsibilities:
· Case Assignment: distribution of cases to self and team, including monitoring intake queues and volumes
· Costings: work with managers and HR partners to enter and finalize Initiation and End of Assignment costings in AssignmentPro, including providing advisory guidance on package options as well as Position Management support
· Domestic moves: handling domestic moves for employees moving within their own country
· Query handling: responding to Global Mobility Advisor queries, including escalating cases to Global Mobility Advisors where needed
· Supervisor responsibilities: direct supervision of team members, including working with GM Advisor Team Lead on performance management, development and training for the team.
· Follow all established processes, policies, company guidelines and regulations
· Complete HR related transactions/activities adhering to company policy and guidelines
· Meeting service level, quality and productivity metrics
Qualifications:
Minimum of two years of HR experience. People Management experience preferred.
Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST
(Must be able to work overtime and weekends as needed)
The successful candidate will have:
Very strong verbal and written communication skills
Customer Obsessed mindset
Ability to multi-task in a fast paced environment and meet deadlines
Ability to work under pressure and handle high volumes
Active listening, probing and reading comprehension skills
Possess strong analytical and math skills
Strong interpersonal skills
Ability to identify and resolve issues
Be a self-starter
Possess strong organizational skills with attention to detail
Ability to troubleshoot effectively
Comfortable with and able to quickly adapt to change
Works with others collaboratively to integrate ideas and achieve common goals
Proficiency with MS Office applications
Strong desire to be part of a high performing team with upward mobility potential
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JPMorgan Chase

Metro Manila
Permanent
Full-time