functional lead - Business leadership teamsLondon Stock Exchange Group

Working within Performance Excellence Performance & Insights team, this Functional Lead role is aligned to Business Leadership Teams (BLT) building a deep understanding of these groups and acting as a consultative partner on behalf of Performance & Insights team
The role acts as a key gateway for Customer Operations into the BLTs working closely with BLT leaders within proposition both directly and through various Customer Operations representatives. This includes tracking objectives, initiatives and processes with the appropriate operational performance metrics / targets, as well as identifying analysis requirements to deliver insight on potential improvements.
The role requires strong interpersonal and communication skills - working with senior Business Delivery Team (BDT) stakeholders, BLT stakeholders, our colleagues in Performance Excellence and Portfolio Management & Execution
Responsibilities / Accountabilities
Foster a deep understanding of each BLT objectives, business processes, capabilities and requirements
Act as single point of contact for CO LT representation within Customer Proposition.
Work closely with the Portfolio Management & Execution team on BLT specific insight generation, deep dives, product analysis.
Managing creation and continuous improvement of key Customer Proposition focused Tableau Dashboards
Deepen the value of our reporting to BLTs, analyzing multiple sources (operational and performance data, voice of the customer, etc) to (a) understand the drivers of customer experience and (b) recommend potential product/proposition
Partner with our colleagues in Reporting, Database quality and Analytics Capabilities to identify the right expertise to support each request & bringing them into the relevant scoping discussions
Participate in the development of critical Customer Operations reporting - ELT report, Quarterly Reviews, providing context/commentary on performance/trends reported.
Present insights and recommendations to Business Delivery teams and facilitate agreement for solution selection and implementation.
Continually improve knowledge of the Business Delivery Team's organization by engaging with customers both from Customer Operations and Portfolio Management & Execution teams
Qualifications/Capabilities
Candidate must possess at least a Bachelor's/College Degree, any field.
Familiarity with analytics, defining KPI/Metric measurements, data analysis and visualization.
Experience managing and designing best in class dashboards an advantage.
Ability to work proactively, with strong interpersonal skills across all levels of staff.
Must be self-motivated, resourceful, dynamic (able to respond to changing priorities) and able to work with minimal supervision within a global team.
Excellent verbal and written communication skills.
Understanding of Customer Proposition & Refinitiv structures.
Strong Microsoft office knowledge (excel, PowerPoint).
Must be prepared to work UK/US hours as and when required.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time