fraud Support officerBANXA

Your Role
Banxa is looking for a Fraud Support Officer to join our global team and ensure a high level of quality and delivery of our products. This role is fully remote.
The Fraud Support Officer plays a crucial role by ensuring the business operates in accordance with all legal and regulatory requirements and all group standards relating to fraud prevention and compliance. Additionally, the analyst is responsible for the investigation and identification of questionable activity and to report on such activity as warranted. The Fraud and Compliance Analyst is expected to stay current with industry trends, fraud type trends, and to understand the operational impact to fraud losses and money laundering.
You will work remotely with our Melbourne (Australia) based operations team and Philippines based support team. Because of this, we have a preference for the successful candidate to be also based in the Philippines.
Our Company
Banxa is a globally operating, stock-exchange listed fintech building the bridge from fiat to digital assets for many of the world's largest digital currency exchanges including Binance, OKEx and KuCoin. The Banxa API suite offers digital asset exchanges and wallets the ability to instantly accept fiat payments through a fully compliant fiat-to-crypto conversion service that provides global payments, regulatory compliance and fraud detection. Our People
We care. We care about each other a lot, we deeply care about our customers and we so much about our partners. We are a bunch of crypto enthusiasts and experts, on this amazing journey to build something great together. First and foremost we want to build something that we are proud to show our friends and families, we strive to be pioneers in our industry and we don't compromise on enjoying the ride. We are ambitious and there will be heaps of opportunities for the right people across the Globe.
Your responsibilities
Prepare Chargeback Reports and maintain Results Logs for different payment methods
Analyse Potential Credit Card Frauds and Trends
Create and maintain fraud cases log/reports/statistic
Assist Fraud Team with analysing and responding to potential fraud inquiries
Manage fraud escalations
Update Blacklist Records for different payment method
Create ongoing monitoring reports weekly, monthly, quarterly
Ad-hoc compliance documentations and KYC support
Requirements
Must have's for this role are...
Experience in the finance or e-commerce industry dealing with payments/chargebacks/fraud is a must
Proficiency in Microsoft Office (Word, Excel, Power Point)
Typing speed of at least 40 WPM
Fast internet connection and a laptop (we have a BYOD policy for this role)
Please note that it you don't match these criteria, your application will not be considered.
Furthermore, we're looking for someone who has...
Experience with fraud analysis
Proficiency in MS Office - Access
BA /BS in business, finance, law enforcement, legal studies, or a related field; this may be substituted with equivalent work experience in Financial Services, Law Enforcement, Banking, or a related field.
Methodical approach to problem solving.
Ability to perform monotonous tasks
Strong ability to prioritise work assignments with changing priorities
Excellent time management and organisational skills
Exceptional research and analytical, cross-referencing, and deductive reasoning skills
Solid analytical skills and an understanding of how to utilize data to target improvements and solve problems
The affinity to thrive in a fast-paced environment
The ability to work autonomously and independently
What will put you on top of our list (please mention these in your cover letter):
if you've worked in a startup environment before, especially if you're coming from the fintech industry
Previous experience working remotely
You can commence the role immediately
Benefits
Our Offer
While Banxa has been named one of Australia's fastest growing tech companies, we still consider ourselves a startup. We are VC backed and have some of Australia's most known tech investors behind us.
This position presents as an exceptional opportunity to be part of a fast-growing and internationally expanding business while working with a dynamic and multicultural team. As is the startup way, team members take full responsibility from day one. You will have the opportunity to work from your own home.
If you think this role is for you and you want to enjoy going to work everyday and having a lasting impact, we'd love to get to know you.
Workable

Metro Manila
Permanent
Full-time