fraud & claims Operations ManagerWells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description Responsible for ongoing management of a small risk-based fraud and claims program within a small to mid- business. Manages the implementation of procedures, controls, analytics and trend analysis to ensure proactive identification, prevention execution, detection, investigation, recovery and government/internal reporting of fraud and claims activity. Creates and manages detection/prevention processes to support business goals; plans and manages a wide range of complex analytical and investigative activities. Works with line of business to balance risk and control efforts to assist business in meeting business goals. Manages the use of internal and external data, including publicly available information. Resolves escalated issues; communicates with customers, vendors, other departments and fraud and claims management. Gathers data and reports on emerging risk in the fraud environment and works with fraud and claims management to develop and implement department policies/procedures to maximize efficiency and customer service. Ensure compliance with internal policies, risk controls, and government regulations including, but not limited to FCRA, UDAAP, Regulations E, CC, D, and Z. May serve as a liaison between FCM and internal and industry business partners. May be responsible for fraud risk assessments, impact assessments, or control design. Manages a team of supervisors/analysts/specialists/consultants, although higher-risk, more complex cases may require hands-on involvement. May manage a budget. Market Skills and Certifications Bachelor's Degree Graduate More than 10 years experience in BPO More than 6 years people manager experience Leadership Expectations at Wells Fargo As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Monster

Philippines
Permanent
Full-time