fraud Case spe CialistASCENT PRO

Description
Basic Qualifications:
1+ years of experience in financial services products in one or a combination of the following: disputes, claims resolution, or fraud resolution;
1+ years of experience interacting with people or customers;
Amendable to work on shifting schedule including night shift, weekends, and/or Philippine holidays;
Amendable to work in McKinley Hill, Taguig.
Job Responsibilities:
Proficiency in written and verbal communications
Customer service driven
Conduct in-depth research-based upon Customer Complaints
Accurate and timely capture and input of data into various systems and applications
Responsible for completing all assigned tasks accurately and within the defined processing time frame
Understanding of the production environment requirements
Adhere to all aspects of the production-related procedures to ensure all internal controls are followed
Escalate any problems resolving exceptions, issues, or delays in a timely manner to Supervisor/Team Lead, as applicable
Resolve operational and process exceptions in accordance with departmental policies and procedures, with guidance
Monitor various email boxes and decision requests based on certain business criteria
Manage multiple complaints concurrently and effectively
Ensure all information in written documents is consistent with our brand standard, business objectives, and stylistic standards
Ensure final response complies with all submission requirements
Complete special projects as assigned
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
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Work type
Full Time