Description
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and creates a more impactful customer experience as one family, in an ever-connected world.
JOB DESCRIPTION:
• Provide primary support to clients utilizing the account's software solutions by resolving inquiries by phone, e-mail, and web, in a manner and time frame consistent with department and team service levels and goals
• Document all case issues, progress, and resolutions in our CRM system
• Validate and escalate product issues & enhancement requests
• Participate in all required internal training sessions
• Create and update knowledge base documents, case studies, internal documentation
• Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
• Strong troubleshooting skills to identify and interpret client needs and determine appropriate action
• Motivate clients and manage client expectations relative to new releases and resolution of issues.
BENEFITS:
34-40K + HMO & company benefits
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and creates a more impactful customer experience as one family, in an ever-connected world.
JOB DESCRIPTION:
• Provide primary support to clients utilizing the account's software solutions by resolving inquiries by phone, e-mail, and web, in a manner and time frame consistent with department and team service levels and goals
• Document all case issues, progress, and resolutions in our CRM system
• Validate and escalate product issues & enhancement requests
• Participate in all required internal training sessions
• Create and update knowledge base documents, case studies, internal documentation
• Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
• Strong troubleshooting skills to identify and interpret client needs and determine appropriate action
• Motivate clients and manage client expectations relative to new releases and resolution of issues.
BENEFITS:
34-40K + HMO & company benefits
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
₱ 40,000.00 monthly · Makati, National Capital Region · Today, 04:36 PM
Work type
Full Time
Work type
Full Time
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Open Access Marketing Philippines Inc
About the company
Open Access Marketing Philippines Inc jobs
Makati, National Capital Region · Yesterday, 07:01 AM (updated)
Position Financial software support recruited by the company Open Access Marketing Philippines Inc at Makati, Joboko automatically collects the salary of ₱ 40,000.00 monthly, finds more jobs on Financial Software Support or Open Access Marketing Philippines Inc company in the links above
About the company
Open Access Marketing Philippines Inc jobs
Makati, National Capital Region · Yesterday, 07:01 AM (updated)