Field EngineerExcis Compliance

Job Description:
Job Description
· Troubleshooting of incidents & Service requests
· Refresh & provisioning of EUC assets
· Inventory & Spare management when required onsite
· IMACDS & Break-fix support for the authorized user devices & meeting room devices
· Software installation & deployment
· Resolution of issues, enquiries from users
· Onboarding & offboarding of resources & assets
· Provide first/second level contact and problem resolution for customer issues.
· Work with Third Party Vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
· Should have basic knowledge of Mac operating system, to support Apple pc users.
· Install, upgrade, support and troubleshoot for printers, computer hardware.
· Performs general preventative maintenance tasks on computers, laptops, printers.
· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
Bachelor's Degree
Local Language (Spanish\Tagalog) B2 - C1 level
Excis Compliance

Taguig City, Metro Manila
Permanent
Full-time