field application specialist with experience Medical TechnologistAsprime International Inc.

Promote the organization's products and services within an assigned geographic area through conducting product orientation and demonstration.
Secure and expand the business. Maintain and develop relationship with Universities, Research Institutes, governmental agencies, and industry, meanwhile, develop new market opportunities.
Organize or take part in seminars, presentations, and sales negotiations for important or potential customers/partners.
Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process.
Follow normal standard of work for documentation for customer complaint handling and customer interactions to ensure total customer satisfaction.
Provide ongoing technical assistance and assistance for customer issues and/or confirm that the customer has properly received resolution.
Support existing customers with additional training and technical assistance as needed or as product updates are launched that require additional training or implementation.
Provide feedback from customers and act as customer advocate.
Work cross functionally with sales to support implementation process.
Jointly develop account strategies with sales aimed at increasing business and retaining current business.
Collaborate with Clinical Affairs to coordinate and optimize medical educational support.
Proactively provide enhancements for development and optimization of organizations assays, software and hardware.
Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals involving software or applications.
Document site activities through CRM.
Provide written updates to the management on accounts with information on technical problems, customer satisfaction and the general business condition.
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Description
Promote the organization's products and services within an assigned geographic area through conducting product orientation and demonstration.
Secure and expand the business. Maintain and develop relationship with Universities, Research Institutes, governmental agencies, and industry, meanwhile, develop new market opportunities.
Organize or take part in seminars, presentations, and sales negotiations for important or potential customers/partners.
Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process.
Follow normal standard of work for documentation for customer complaint handling and customer interactions to ensure total customer satisfaction.
Provide ongoing technical assistance and assistance for customer issues and/or confirm that the customer has properly received resolution.
Support existing customers with additional training and technical assistance as needed or as product updates are launched that require additional training or implementation.
Provide feedback from customers and act as customer advocate.
Work cross functionally with sales to support implementation process.
Jointly develop account strategies with sales aimed at increasing business and retaining current business.
Collaborate with Clinical Affairs to coordinate and optimize medical educational support.
Proactively provide enhancements for development and optimization of organizations assays, software and hardware.
Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals involving software or applications.
Document site activities through CRM.
Provide written updates to the management on accounts with information on technical problems, customer satisfaction and the general business condition.
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability for travel: Yes
Availability for change of residence: Yes
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