Field application specialist (fas) - philippinesDanaher

Your role as a Field Application Specialist will be responsible for driving the Technical and Scientific knowledge in day to day activities working closely with Commercial & Customer Care teams from Cepheid and Channel partners. It is a key position with an emphasis on delivering Commercial growth via technical-commercial sales and channelizing the customer focus approach.
The role will focus on new assay growth and menu expansion, training, and timely troubleshooting. This position takes ownership in driving the customer and enhances the experience in using Genexpert Instruments and Assays available on the platform.
ESSENTIAL JOB RESPONSIBILITIES:
Assists the Sales team from Cepheid and Channel Partners with pre- and post- sale technical activities with primary emphasis on growing the user base of diagnostic products.
Provides technical direction and support to customers & channel partner's team on instrument operation, assay implementation, and maintenance of company products.
Establishes KPIs & metrics for function and successfully contribute to the revenue targets including menu expansion objectives across the installed base.
Makes technical presentations, conducts & support product demonstrations for CP team and customers and support local product evaluations.
Works closely with Cepheid and CP Sales, Marketing, Technical Support and Service to identify and assess customer needs and provide high-quality customer care.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results, shares best practices.
Support and encourage the proper use of the corporate reporting system and compliance with our core values
Ensure and control escalation processes and proactive action in handling critical situations
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
Danaher

Alabang, Muntinlupa City
Permanent
Full-time