field application scientist/ Field Service Engineer (sea/ph)Thermo Fisher Scientific

Job Description
How Will You Make an Impact?
When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation! As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world!
The Role
Join us as a Clinical qPCR Field Applications Scientist/Field Service Engineer for our GSG (Genetic Sciences Group) and assist us in our mission to become the world leader in serving science. This dynamic hybrid position involves providing scientific training, application & hardware support and troubleshooting. At the center are our Applied Biosystems RT-PCR instruments and a wide range of reagents.
This is a field-based role and is primarily responsible for providing application support to our Genetic Sciences customers, with a focus on our Humanitarian Aid Organization (HAO) supporting customers like (WHO / UNICEF). The incumbent will also be called upon to be perform field repairs too. The role will be based in Philippines, and it covers a portfolio within South-East Asia.
Key Responsibilities:
We will support the customer in-person at their lab, and by phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.
Deliver on-site and remote scientific application support & training to our customers on our products
Assist the regional sales team in the development of accounts by performing product demonstrations, training, and giving technical seminars and presentations that promote the use of our products
Diagnose & resolve product performance problems and customer queries/complaints
Build trust with our customers and excel in customer service
Remain up to date with product and groundbreaking scientific know-how and work in line with our Support & Service Competencies
May be required to support other portfolios as required or assigned
How will you get here?
Education
Degree in Biology, Biotechnology, Biomedical Sciences, Genetics, Molecular Biology, Biochemistry or similar (Masters or PhD preferred)
Experience
At least 3 years molecular biology laboratory experience, preferably in clinical setting.
Extensive experience in Real-Time PCR - principle, workflow, hardware knowledge and troubleshooting. Experience in Applied Biosystems / Life Technologies Real-Time PCR instrumentation and Software is plus
Experience in automated nucleic acid purification.
Understanding of:
a. Assay Design, Optimization and Validation
b. Sample Preparation
c. Instrument Operation and Troubleshooting
d. Software and Data Analysis
Previous experience in a clinical lab environment, with knowledge of regulatory compliance (eg, CAP, ISO13485) is preferred
Knowledge, Skills, Abilities
Customer-facing experience, with the emotional intelligence to understand customer concerns
Able to connect with and support people optimally with varying levels of technical knowledge and expertise
Ability to work flexibly and deliver within tight timelines to clinical customers is a must.
Aptitude for problem solving
Ability to work effectively as part of a team
Good Project management skills
Ability to manage multiple urgent priorities
Proficient in English
Willingness to travel internationally up to 50% frequency per month.
Good computer and/or IT skills
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Job Category
Field Services, Scientist
Thermo Fisher Scientific
is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific

Manila City, Metro Manila
Permanent
Full-time