family Support specialistCommunity Brands

About Us:
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, non-profits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us!
We are seeking a Family Support Specialist to join our growing team!
A Day in the Life:
Possess and maintain a working knowledge of the Financial Aid processes both from a parent's and school's point of view to help them complete the processes as it pertains to the product
Respond to customer inquiries by telephone, or e-mail to provide non-technical problem resolution
Resolve routine and basic problems and communicates solution or requested information to the customer
Assist with customer de-escalations
Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
Meets or exceeds expected activity and outcomes goals/KPI's
May utilize a customer relationship application or database to record activities and research product information
Works under the close direction of senior personnel in the functional area
We are looking for someone who brings:
Bachelor's degree required
Require 2 or more years of general work experience
Experience working in customer service preferred
Possesses a moderate understanding of general aspects of the job
Computer/Technical:
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Other Skills:
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
Normal office environment
Extending viewing of computer screen
Frequently sits at a computer terminal and desk
Occasional standing
Frequent handling of pencils, paper; frequent keyboarding, writing and other duties requiring fingering
Continuous hearing
Use of near/midrange/far vision and speaking to disseminate information
Good People, Doing Good Things:
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Medical Insurance
Dependents' HMO Coverage
Dental Coverage
Comprehensive Life Insurance
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer
All persons hired will be required to:
verify their identity;
verify they are eligible to work, without sponsorship, in the country they are to be employed in; and
complete any required employment eligibility verification form upon hire.
Community Brands

Cebu City, Cebu
Permanent
Full-time