enterprise Application SupportFluor

Job DescriptionAre you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines!Join us and enjoy the following!
Competitive salary
Various allowances
Time Off with Pay
Alternating Friday Off Week
Health and Life Insurance
Retirement Plan
Savings and Investment Plan
Employee Assistance Program
Overall Wellbeing Programs
Employee engagement activities
Participation to volunteer programs that impact our community
Membership to various Employee Resource Groups
Comprehensive Training Program
Mentoring Culture
Acts as Tier 2 support responsible for coordinating, resolving, and managing technical issues for the various Enterprise Applications of Fluor. Other responsibilities also include user access management, software installation, project profile creations, troubleshooting errors, maintaining licensing databases and end user application support for application features and functions, and frequently asked questions. Drives and tracks problem and request tickets until closure. Coordinates with other support groups to ensure timely and efficient delivery and execution of IT support services to end-users at satisfactory level. Contributes to CI initiatives through providing feedback to Operations Support. Additional ad hoc tasks may also be included in the job responsibilities depending on business need.Basic Job RequirementsEducation and Experience
Bachelor's degree in computer science, Engineering, or related discipline; or equivalent experience preferred.
At least two years of relevant IT and Level 2 BPO Service Desk operations work experience.
Application Development and Enterprise Application Support.
Willing to accept fresh graduates with advance programming skills
SQL, Python, PowerApps, PowerBI, PowerAutomate, Canvass Apps, Sharepoint
Knowledge of relevant call ticket tracking applications.
Knowledge of supporting SAP, enterprise forecasting & planning tools (Primavera & Cobra) is an advantage but not required.
Sound knowledge and experience of customer service practices.
Must have proven analytical and problem-solving skills.
Must have proven skills to communicate with customers, peers, cross-relational departments, and resources.
Must be self-motivated with good initiative, ability to meet deadlines under pressure with time constraints.
Proven experience with working cohesively with others in a team environment, skilled in collaboration and coordination with others.
Key Competencies
Excellent oral and written English communication skills.
With strong inclination to learning and on-boarding new projects or initiatives.
Highly dependable and reliable.
Has strong customer service orientation.
Has quick adaptability and flexibility.
Skilled planner and structured worker.
Has keen attention to detail.
Has strong stress tolerance.
Works with minimal supervision.
Has excellent problem analysis and problem-solving skills.
Has a sound ability to multi-task and prioritize work based on its order of urgency.
Amenable to rotating work schedule including night shift, extended work hours, holiday and/ or weekend work.
Other Job RequirementsWork Location and Workplace Arrangement
Muntinlupa City, Philippines
24/5 Support coverage with Holidays and Shifting schedule
Office Based
With option for one day WFH during Fridays (subject to government regulations)
To be Considered Candidates:Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.WorkforceWe are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.Notice to Candidates:Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you're invited to apply for this role.
Fluor

Muntinlupa City, Metro Manila
Permanent
Full-time