Application Support analystKroll

Job Description:Customer Support (90%)Solves problems through critical analysis, consultative questioning and relationship buildingResponds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solutionEnsures the utmost courtesy, professionalism, and politeness in both written and verbal customer contactsReceives, assesses, and prepares data from customers for conversion from older software versionsDocuments all customer contact for future reference, you must be able to channel your inner librarianLearning & Development (10%)Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supportedParticipates in constantly enhancing the quality and efficiency of Resolver's Customer Support service, by providing input to improve our internal and external knowledge bases and internal processesQualifications & ExperiencePost-secondary education or equivalent experiencePassionate about tech and how tech solves business problemsAble to learn quicklyStellar verbal & written communications are a mustExperience supporting complex and highly configurable enterprise software applications
software applications
Kroll

Manila City, Metro Manila
Permanent
Full-time