email Collection Specialist - phillippines1840 & Company

EMAIL COLLECTIONS SPECIALIST REMOTE WORK FROM HOME - ANYWHERE ACROSS PHILLIPPINES
Independent Contractor/ Freelance Full-Time Remote work from home role
Total No of Vacancies: 1
Work Schedule: US day Shift/ Phillippines Night Shift
Salary: 40000 PH Pesos
Mandatory Pre-requisites
1. Excellent English Communicating Skills ( written & verbal )
2. To be based in the Philippines
3 Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
About us
1840 & Company is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact center and back-office solutions currently from a work from home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. This position is for one of our clients who are looking for a Collection Specialist mainly through Email correspondence.
Job brief
We are looking for a competent Email Collection Specialist to contact clients and collect outstanding payments through email correspondence. You will strike a balance between maintaining trustful relationships and ensuring timely payments.
Our Email Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently. You should have excellent written communication skills in English. Must be willing to work in US day timings.
Responsibilities include:
Monitoring accounts to identify overdue payments
Finding and contacting debtors through emails to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Requirements and skills
2 + years Proven experience as an Email Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
High school diploma; Associate's/Bachelor's degree is a plus
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1840 & Company

Manila City, Metro Manila
₱40,000 per month
Permanent
Full-time