Ecommerce account specialistClark Outsourcing

About the job Ecommerce Account Specialist
Position Title: Ecommerce Account Specialist
Classification: Client staff
Salary Grade: 35,000 - 50,000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client
Date: August 2021
Schedule: Graveyard Shift (USA EST)
Background:
Under general supervision of the Sales Manager and applying continuous improvement, tools and concepts, responsible for assisting the sales team with a variety of responsibilities focused on growingsales. Additionally, responsible for ensuring improved internal and customer-facing efficiency and consistency
Responsibilities:
● Distribute appropriate orders to the sales team based upon predetermined guidelines.
● Assist e-commerce customers via live chat.
● Responsible for proofing orders received from the web for accuracy as well as completeness.
● Responds promptly to inquiries and requests from internet customers regarding orders, product information and services via email, as well as phone, fax and conventional mail.
● Contacts customers to obtain missing information or clarify needs, as well as to determine if the customer has additional questions or requirements beyond what was received with the order.
● Research records and files and resolve problems within the scope of authority.
● Orders are promptly entered into P+ and ArtFlow, where eCommerce Account Specialists will identify appropriate shipping windows, artwork approval, and any outstanding issues/concerns directly with customers.
● Finalizes order after receiving artwork approval, confirmation on revised shipping dates and changes to total cost as necessary.
● Uses working knowledge of product lines as well as eCommerce platform knowledge in order to assist internet customers by phone, email, mail or fax.
● Maintains log of all orders entered to track status of orders and to properly follow-up on orders that have not been processed.
● Reviews report daily for orders on hold, orders entered and follows-up on held orders or outstanding customer quotes.
● Work with the eCommerce team as needed and make suggestions regarding how to improve the online experience and product mix.
● Reports to Crestline Management any delays or quality issues regarding artwork preparation or products.
● Perform other related duties as assigned.
Requirements:
● Bachelor's degree holder
● Superb English (written and verbal)
● Must have a working knowledge of Microsoft Excel, Word, and Outlook.
● Knowledge equivalent to two years of college
● Very good customer service, people skills, critical thinking, selling and organizational skills.
● Must have ability to prioritize and meet deadlines;
● Have good written and verbal communication skills as well as computer literacy and computer data entry skills.
● Position requires the attainment of industry certification at the CAS (Certified Advertising Specialist) level and internal continuous improvement certification at the CIP (Continuous Improvement Practitioner) level within established time frames.
● Experience requires two plus years of sales support
Clark Outsourcing

Central Luzon
₱50,000 per month
Permanent
Full-time