digital solutions Production support leadGeneral Motors

About GM
There's never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.
Job Description
Position Overview:
The Production Support Lead will lead the coordination and delegation of Production Support team members' activities around the maintenance, escalation management, and monitoring of digital solutions.
Core Responsibilities include:
Establish, own, and proactively manage relationships with business and IT at appropriate levels
Oversee, delegate to and provide feedback to the Production Support team members
Monitor automations in production, including the control room audit log, MS Outlook group mailbox, and input/output to ensure that the processes are being triggered as intended
Serve as project manager, overseeing break fix and enhancement projects. Monitor and communicate project progress, risks and outcomes to all levels of the organization
Consistently deliver quality solutions, seek opportunities for cost recoveries, cost avoidance, process and control improvements and enhancements to user experience
Serve as the automation lifecycle subject matter expert
Perform automation retirement and ongoing change management
Contribute to the knowledge management repository and support development of artifacts to provide training to team members that leverage automation and analytics tools
Collaborate with automation team members to support development of coding standards and best practices to maximize effectiveness productivity and reduce waste
Identify and lead continuous improvement projects to strengthen and scale the automation COE
Establish relationships with all levels of business and IT stakeholders
Stay abreast of current market trends and industry practices to help inform thoughtful solutions, strategies and initiatives
Competencies:
Communication - Ability to effectively communicate at various levels of the organization tailored appropriately to the audience
Start Up - Creativity balanced with a structured approach to innovate in a new area with minimal formal guidance
Collaboration - Candidate should be approachable to others and build an internal network. Seek opportunities for collaborative experiences to help accomplish organizational goals.
Service Innovation - demonstrated experience innovating in a service environment (tools and methodologies such as LEAN, OPEX, etc.)
Advancement - Mindset that challenges conventional boundaries and looks for new opportunities across all aspects of a program or project
Qualifications, Skills & Knowledge:
Professional experience in customer service, case management, shared services or call center operations
Experience with project and/or program management, with the ability to prioritize and manage multiple projects
Hands on experience with automation or analytics tools is preferred
Strong technical background is preferred
Maintains effectiveness in a continually evolving environment
Demonstrated ability to work globally and cross-functionally in a collaborative, inclusive manner
Ability to travel on an infrequent basis
Additional Job Description
Other Notes:
Candidate must be willing to work on rotational night shift 1/3 of the year
This is open for Internal Lateral Movement
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
General Motors

Manila City, Metro Manila
Permanent
Full-time