Desktop Support-administratorWipro

Job Description:
Provides 24/7 Support for Desktop Application (Globally). nManaging Desktop User nHandles market place request via RESOLVEIT nHandles to raise Change record according to users request via SERVICENOW nEnsure all the requested Application was successfully deployed nMonthly end user clean up. nCoordinating with other Build Group owner to ensure the application was successfully tested on DEV UAT servers. n tL1/L2 Support on all aspect e.g. Desktop and Laptop Support nInstall desktop laptop with Citibuild OS, deploy applications and patches through network. n "As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents"
Wipro

Manila City, Metro Manila
Permanent
Full-time